Ask your campus office
Your school owns these records and can change them the same day. Kampus holds them on your school's instructions and has no authority to edit them.
- A mark, a result or an attendance record that looks wrong.
- A fee voucher, a payment that has not appeared, or a fine you dispute.
- Your name, class, section, roll number or registration number.
- A parent account linked to the wrong child, or a child missing from one.
- A new account for a new student or staff member — accounts are created in the school's admin console, and there is no sign-up in the app.
- A password reset when the code cannot reach you, because the phone number or email on file is out of date.
Write to us
These are ours. Include your institution's name, your role, your device and OS version, and what you were doing when it went wrong — it is usually the difference between a fix and a week of questions.
- The app crashing, failing to open, or stuck on the splash screen.
- Sign-in failing with a network or server error when the credentials are right.
- Notifications not arriving on a device where they are switched on.
- A screen that will not load, or shows an error instead of records.
- Anything that looks like a security problem.
hello@kampuscloud.app — we reply within two working days.
Privacy requests, and closing an account or deleting the data behind it: hello@kampuscloud.app with “Privacy” in the subject line. The Data & Account Deletion page sets out exactly what is removed, what your school has to keep, and how long it takes.
Things you can fix yourself
- Notifications are not arriving.In the app, Settings › Push notifications shows whether the permission is granted. If it says Blocked, it has to be re-enabled in your phone's own system settings — neither iOS nor Android lets an app ask a second time once you have refused.
- A session you do not recognise.Settings › Signed-in devices lists every live session and signs one out immediately. Change your password afterwards.
- Forgotten password.Use “Forgot password” on the sign-in screen. The code goes to the phone number or email your school holds for you; if that is out of date, only the campus office can correct it.
- “Update required” on launch.Your institution's server requires a newer app than the one installed. Update Kampus from the App Store or Google Play.
- “We could not find that institution.” The campus key or host you entered does not resolve. It is issued by your school — check it with the campus office rather than guessing variants.
If you are a school
Schools and multi-campus networks have a named contact and an agreed response time under their subscription. Use that channel for anything operational. For a new deployment, a quote or a walkthrough, the demo form reaches the sales team, and sales@kampuscloud.app reaches them directly.
Policies
Privacy Policy · Terms of Service · Cookie Policy · Data Processing Agreement · Data & Account Deletion